If you have been the victim of a free trial scam, please report below the brand that ripped you off.
We forward this information to the FTC- so please help us identify the worst offenders.
Loading ...“FREE TRIAL OFFERS” ARE NOT FREE!
They will charge your credit card $80 or more, sometimes within days of ordering, and often before you even receive the “free trial”. This is 4 times more than quality freeze-dried acai berry costs. AND, they send you crappy product which cost about 1/2 as much to produce.
YOU WILL BE SIGNED UP FOR A MONTHLY SUBSCRIPTION
They say they just charge you for shipping. In reality, once they get your credit card number they will charge you. You don’t realize they have signed you up for a subscription because they bury it in the fine print in their terms and conditions.
YOU WILL NOT BE ABLE TO STOP THE CHARGES
There will either be noone to contact, or, when you call their customer service number to get return authorization you are put on hold and shuffled between different people until you give up. Don’t believe me? Before you purchase, call or email them and ask them to please stop sending the product. You will get the runaround.
IF THEY ARE OFFERING A FREE TRIAL, IT IS A SCAM – EVERY SINGLE ONE !
None of them make it clear you are signing a subscription, and we have not yet found one that makes it easy to cancel the subscription.
*note: new entries appear at the bottom of the list until we verify and resort the list.
Diet News
Don’t give up people an dodn’t just accept a cencellation of your subscription. I also stupidly fell for this scam. After a 20 minute phonecall to customer services in the USA I still got nowhere. I was told over and over again that T&C’s states I would be signed up however I received no T&Cs and also no tablets !!! I was furious. I wrote a very very very strongly worded email to customer service:
customerservice@leanslimultra.com
I told them I was taking legal action and that I was also referring my case to The Office of Fair Trade for investiagyion under the Consumer Rights Act……….. Hey presto, within 5 days I had a very apolgetic email and a refund of the whole amount they had taken from my account, and my subscription was cancelled with no further cost !!!
Don’t let them get away with it. Fight back so that this doesnt happen to anyone else. Good luck xxx
I’ve been a victim of this scam as well. I’m frantically trying to cancel the subscription. I’ve got the delivery note saying Lean Slim & Lean Cleanse were dispatched from Colossal in County Durham but I can’t find a number. Has anyone else in the UK had the same and do you have a number so I can call and cancel?
Hi does anyone have a contact number for UK residents as it appears they have been dipping into my account on a weekly basis… so angry.. £500 so far, did not even know till today when i received a package three months after the trial sample.. arghh. Please tell me if anyone has got their money back and who to contact? thanks
Hi Elaine,
I’ve managed to cancel my subscription by calling the following number 0808 16 83674. They confirmed the cancellation and gave me a reference number. It’s a freephone number I believe.
I have just opened by credit card statement and found I have been charged £235 this month by ProAction Acai. I ordered in October two products which cost £4.95 each. I was sent more products this week and thought they must be free samples! I phoned my bank and they said I have to phone the company to cancel further orders,which I have by answerphone, and they sent me email to confirm cancellation, but I will phone Monday when they are open. My credit card company said that when ordering such websites have an already ticked option which says you are subscribing to monthly supplies, and people should untick that box. They said its not fraud. Credit card co said 9 times out of 10 people get their money back, and return product, but I have to try and resolve myself and if can’t Bank will deal with complaint.
HI COLLETTE I HAVE ALSO BEEN CHARGED FOR THIS PRODUCT WHEN MY VISA BILL CAME IN TODAY MY PRODUCT CAME FROM THE USA, I WAS CHARGED £57 I WANT TO STOP THIS TRANSACTION FROM MY CREDIT CARD. I WILL PHONE ON MONDAY HOPEFULLY I GET SOME SUCCESS
i have had another lot today delivered from the same address one i had not ordered a second lot two they smell completely different from my first lot
I cancelled my subscription by calling 0808 16 83674 (It’s a free phone number)- You just have to give them your Surname and they should be able to cancel your subscription. I called them on Monday at 1 and after around 5 minutes got through (thank goodness). You may have to return your items to the States which has been a problem for some so I’m just keeping mine and paying the £20 for each bottle because it meant that my subscription was cancelled straight away. Good luck.
well what an idiot i am,saw a fantastic free trial offer for perfect radiance and revita derm anti-wrinkle products just pay £3.95 each p&p.no t’s&c’s on web page and thought yeah i will give that a go and then saw another for lean slim and lean cleanse,same offer just pay p&p,again no t’s&cs.ordered all 4 items and this morning i found a £79.99 charge on my credit card for anti-winkle company.got on to cap one cc straight away.I was lucky because i had an email off this company with an actual telephone number so cap one manager phoned them and has hopefully got the £79.99 refunded to my account and further transactions stopped.now just have to deal with second company(lean slim)i have never had an email off them so no telephone number but i have a british return address so hopeful that i can put a stop to this one too,wish me luck!!!!
I managed to get a number from my credit card statement 001 866 942 9990 and also 0808 168 3674 for EU customers.
At the moment all I’m getting is a recorded message saying to try after the holidays, which makes sense if they are celebrating Thanksgiving, so wish me luck for a successful cancellation on Monday
Yes, I did exactly the same. What is the cap one cc you mention, please? I wonder if they can help me.
its capital one credit card company,i paid using my capital one credit card,good luck
Please advise which companies are legit!
Thanks
I ordered the lean slim lean cleanse trial offer & to my horror i discovered they have taken over £200 out of my bank account this is not right i am a pensioner & i can’t afford this i will have to do with out myself now @ xmas i have tried to contact the company via e-mail & phone but no luck this should not be allowed something has to be done i will never – never order anything on line again
I ordered it too. I’m down nearly £300. I just spoke to my cc company and they put me through – no reply because of their bank holiday. MBNA said they have lots of calls from women regarding this company. So, I am going to speak to Which about them, see if they can do anything. Stupid me, I thought free trial meant just that!! Worst thing is it didn’t do anything!
got it cancelled it call 1-866-942-5005 talked to some chick named brittany made sure she sent me confirmation of the cancelation told my friend to notifi his bank about the cancelation, have to pay the shipping plus the cancelation fee for an open bottle which she said was $19 something so like $20 bucks and im done with them i also have back up files of everything from the page that i found the links up to the confermation page dont let companys screw with you!! save and print every single thing just incase you need to use it better safe than sorry good luck to anyone else who got them selves into this, its ashame this is how things work this is why people dont trust eachother.
im so sorry to hear about all u ladys,i nearly bought some but wot ive learned is b4 i buy any thing is i look it up first n do bit of research,ive been scamed b4 so ladys do ur research first b4 u put ur details on any site,u dont get 8wt for n8wt these days,xx
yes your right you certainly learn by your mistakes first time I did anything like this will deffo be the last!!!!
Just got my credit card bill and realised this is scam.can you give me contact phone no and/or website address
thanks
Ann
Cancel your credit card so they can’t take any more money, you will be issued with a new card.
I saw a free triall for berry blizts and I now know it’s a scam but I can’t even find the site of which I ordered it from so I don’t know how I can cancel it. So I don’t know what to do?!
I am so angry with myself or following for this.I have just recently discovered that I have lost almost £200.00 in three separate payments.I am so gutted and devastated.
I had to close my account since there was nothing that I could do.
I fell for this on 16/11, then saw this site straight after. Cancelled bank card and informed bank of situation lloydstsb. Bank told me to contact them to cancel as you have 14 days to this. They told me that if i did this then any more money taken would be able to be a “disputed transaction” under visa regulations. E-mailed them on customerservice@leanslimultra.com to cancel my account immediately and not to send any free sample. Got notification e-mail from them that they had received my e-mail which had phone no to call from UK 08081683674. (i found that 0018669425005 no didnt work). I also said in this email to them that i had cancelled my card and any attempt to get further money would be a disputed transaction under visa regulations. Got an e-mail back from them (18/11) saying my account has been closed and no more money would be taken out. I also reported them as no terms and conditions came up on actionfraud (03001232040) and to Consumer Direct (Gov service aimed at protecting consumers (08454 040506). This may be worth doing especially if you haven’t cancelled in 14 day period.
Good Luck
Hi everyone. I was the same as you all and fell for this stupid scam! As soon as i saw all these messages i tried to get in contact with the company but no luck. I called my bank and told them the situation and they said there wasnt much they could do but told me it was a real buisness and to contact them to terminate the contract! I tried several times calling and emailing and eventually i got through and it was cancelled , I was sent an email to confirm they wouldnt be taking any more money from my account. This is the number i finally got through on – 0018669425005. Good luck.
hi could you please tell me who you emailed
Hi Aly:
Try this email address: customerservice@leanslimultra.com
I also have spoken with Brittany–and have email cancellation confirmations–won’t know until next month if they actually cancelled the account.
I to signed up for these products then saw his website!!! whata twat…went and drew the rest of my money out acount…phoned bank told they could do nothing and cancelling card would not help…then managed to get company on above phone number and they said they have cancelled it. i then phoned again to double check it had been and got same reference number so i hope that i have managed to stop myself losing money before it happens
Hey,
What number was it you called Hun?
Becci
x
They have also stolen money from me, im not rich and i cant aford this.
im going to stick to walking and jogging :’(
I ordered the free trials also and was then charged £70.43 which I did not consent to. Found a number on this page which I got through to (and will probably charge me a fortune). Spoke to someone called “anne” who claimed I did not have an account which seems a bit strange when the account is there for them to take the money out. Phone number I got through to was 08081683674, not very helpful. Got an email address too: customerservice@leanslimultra.com. Currently waiting a reply to which I am not hopeful. Go straight to the bank and cancel any further payments or even just to make sure nothing else gets took off.
I too got caught out, saw the “free trial” and ordered from “lean slim ultra”. As soon as ordered i came across this site suggesting a scam so i immediatly cancelled the order within half an hour of placing the order late on a Sunday evening. I did recieve confirmation of the cancellation within a week but and was instructed to send back the “Free sample” or pay a £25 cancellation fee. three weeks later “free sample” arrived, tried to post backto the return address in USA but the post office will not return herbal medicines (banned by US food administration from importing)so i appear to be stuck with them. I have just sent an e-mail asking for a UK address to return to. My bank Santander said they could not stop any payments because i had given the details freely, they would however try and recover any money that is taken.
I also came a cropper to this, i cancelled my bank card!
Me too, what a fool, just found out they have managed to get hold of £225 from me!
just move ur money to another ac,wen i orderd d free trial nd saw dis link,i bcame jittery…i just moved my funds nd den cancelled d order,although d products came in today…i will definitely not take up on free offers again.
NB..plz make sure u cancell after 15 days of ordering.
Why! Why! Why! I can’t believe I was so stupid!
I’ve cancelled my card within hrs of ordering, but I’ve read a post further down that says they can still take money even without current card details!
Sugar Honey Ice Tea!!!!!!!!!!!
I ordered the “Berry Ultimate Pro” and “Biosomatic” last night – then thought about it and it was abit strange – then came across this website and paniced! I’ve cancelled my bank card this morning and Im with Satander – they’ve confirmed they should not be able to take any more money from my account other than whats already been taken (p&p)
i tried emailing the “support@proactionacai.com” address but there saying I have not placed an order with them! So now I dont know who to call to cancel the so-called “subscription” – i’ve got the biosomatic’s one but what do i do about the “Beri ultimate pro” one?? Helppp.
thankfully I did not have enough in my account when they tried to take out money!
Do the lean slim ultra and lean slim cleanse tablets actually work??
I ordered but then saw this and asked to cancel after trial period. They emailed back and said no further payments would be taken so i have only paid postage and packing just not sure whether to take the tablets when/if they arrive?
I’d cancel your bank card if I were you – they’ll still charge you..
how do i cancel this ‘subscription’ … i have no email or anything and when i rang the company they said they had no details of me………..
OH MY GOD….. I have been so stupid….I FELL FOR IT!!! £58 they have just taken from me… This company need dealing with….!!!!
Cancel your card immediately!! I also got stung for some fraud poker chips,linked to the site.
me to im so upset! im a single mum and living on a shoestring as it is, i have phoned my bank and they have blocked my card!
I have emailed lean slim but im not expecting a reply.
I have also fallen victim to this scam and feel like a total fool.
I purchased these 2 products online for about £5 under the impression it was a 1 month trial. 2 weeks after ordering it i was charged £59.09 x 2 by the company.
I imediately called my bank who looked into it furthur and said that the terms and conditions state that if i did not call them to cancel a subscription within 2 weeks of ordering, i would automatically have this additonal sum of money taken out each month. As far as i was aware, this was simply a one off trial.
Before i had even realised this issue i tried to contact the company as the products were taking much longer than expected to arrive. I never once recieved a response from them.
My bank advised me to fill out a form they will send me which means any further money that lean slim would take, would be refunded by the bank. Stopping the actual card would not help the issue as once they have some detail they can still get money from a new card. The system is different to that of a Dirct debit.
I have now eventually got through to somebody at lean slim via the phone number given on the order confirmation.
I have cancelled the subscription (which i didnt even realised i was subscribed to!)and this should prevent any further charges.
Unfortunately the 2 charges of £59.09 cannot be refunded as it was all in their sneaky terms and conditions.
The number from the UK it is 08081683674
hi the same thing has happend to me I RANG.them and they say the product is already in transit ,But they will cancel my order and close the account.
I to requested the free sample & they have taken two payment amounting to £135 out of my credit card under the name Clearwater Healthstore-shop.com is the phone number you give for the same people ? if you could help me, my credit card company (Santander) have cancelled my card & are trying to get my money back.
Thank you Kathleen Hutchinson
Got through to it thanks but still not very helpful. Got an email address from them and they replied to my email saying they would get back to me. Not expecting anything though but will keep trying. Thanks for the number.
thank you so much for posting this number i just realised today that this is a scam and thanks to you i managed to cancel it but not before i told them to all burn in hell!! i am so angry right now! if it wasn’t for you posting this number i would of had no way to contact them Thank you!!
Laura Mai
OMG I can not believe these companys are getting away with it when so many people are getting scammed and the banks are aware of it !!!
I too ordered free trial for month paid p&p days after recievinmg it was checking my bank account on line andf to my horror £118.48 had been taken out of my account.I contacted my bank who said there was too nothing they could do as i must of agreed in the terms and conditions.Like most people on here I wasnt aware I agreed to anything just gave my card details for p&p .The bank said i could cancle my card however there was no guarentee that would make a difference.The card i had used on line so i was supprised they could still use an expired card joke.I emailed the company awaitingan reply .Then I received ane mail welcoming me as a member i was fuming there was a conatct number on there 08081683674 I left a message after listening to the American answering service.No return call !!!!
I have since called my bank again and they have written to the company cancelling any further payments ,if they do take anymore the bank can refund me .Howerver, unfortunately what been taken is lost.I managed to get through on the phone today surprise surprise to be spoken to by guess what an AMERICAN lady who too told me after 14 days if you dont contact them they will take a payment out of your account as stated in there visable TERMs and Conditions .I explaind there was no contact details no phone number you just get a delivery note via email .I asked how can they take money out of peoples accounts before they have even tried the so called FREE TRIAL ?? all she kept refering to is terms and conditions and wanted to know how could she help me !!!! I cancelled any further my memebrship and she gave me a reference number.i told her I would be contacting trading standards as this is a SCAM everyone in UK who applies for the free trial ends up paying nearly £130.00
We need to alert everyone to this.Does anyone know if these tablets work as i am scared to try them now after being ripped off !!
Hi, I have been reading everyone’s comments, & my partner & myself fell victim to this acia berry scam as well, only it was 2 different company’s,, 1 was called Diet Max & the other is called Better You, and i only know this as i found the names on our credit card statement, and to our surprise there were 2 different company’s charging us for the same item & at different times of the year, 6 months apart. i couldn’t even remember the web site we went through. i know it was a free offer,next step is to cancell our visa card,
I also fell for this i sent for trial then last month they took £52.o2 out of bank and on checking my bank tonight I find I they have taken that amount agisn si going to cancel my bank card and ask for a new on myabe wont get any more did inform bank they said wait 30 days they will write to them they gave me telphone nuimber of course when I called it was no longer in use i found the address bulavar ande a no i called that but they said that they had never heard of leanslim will call my bank in the morning
Awesome Site offering cash To Do easy micro work same as Like & Share or clicking your site or advert Google Plus Ones Added to social advertising packages That you can string together With social network articles & Forum Profiles
Like you all I purchsed lean slim plus the extra. I GOT MY MONEY BACK ! ! !
It was a process as i got charged $87 dollars each for 2 products. LIke all the bank could do nothing so I changed the account. I e-mailed lean slim on 3 occassions regarding the product and they said if they got returned I would get a refund. I did this and tracked the UN-OPENED products and new they had been received. They then said it had to be prosessed as to check they had not been opened. OK I had 2 – 3 more e-mails and after 4 weeks I actually phoned the customer services. They asked for verification that the products were there which I said look at your e-mails which confirm. I got my refund of $174.00 with £10 costs. With postage and costs I lost about £20.. in total but I did get the rest back.
DONT LET THEM GET AWAY WITH IT
I also purchased lean slim on what i thought was a trail then noticed scam on the internet so went to check my a/c and a futher £116 had been taken out. I only ever received my trial pack did not recieve anymore so what have i even paid for. If you have it please could you send me their customer service no as i have trouble finding it.
For Phone Support:
You can call 1-866-942-9990 (US) or +0808-168-3674 (UK) to reach our phone support & customer service department
We look forward to hearing from you
Lisa, their customer service # is 1-866- 942-5005.
I too have been scammed with liposom and ultimate pro beri pills got in contact with the british mail firm that sent the pills who immediately got in touch with the american firm from florida. Surprisingly I have had an immediate response from them a phone call to say to return the goods and they will refund the money!Yippee! I have his name and phone number. Still going to cancel account but will leave it open till money returned of course taking all money out first as instructed by my bank. Will not be as stupid again will get health products from shop if needed.
Hi Wendy can you give me the name and number that you contacted as this has also happened to me.
thanks
I’ve been posting on any adverts I could find relating to LEAN SLIM AND LEAN SLIM CLEANSE and sure many of you have aswell, for them to be checked out regarding scamming and guess what they are TOP OF THE LIST ON THIS SITE!!!!!!
In the words of Strictly KEEP POSTING!!!
I was stupid enough to full for this like many of you have!! I saw it advertised on Jodie Marsh’s twitter!! I gave them my account details for the ‘free trail’ of £3.22!!! I find finally receive my free trail-both bottles came in the same bag even though they charged we twice for P&P. I then called my credit card company up today to pay of some money and wanted to ask them to stop anymore money coming out of my account, but they said it was too late as they had already taken £58.02 on the 2nd November TWICE!!! ive since emailed the customer services dept but as yet have not herd anything back. My credit card company cancelled my card and told be i had to contack Lean slim cleanse ltd. they have then given me a fraud number to contact on monday. I cant believe i =ve been so stupid! but when a well known person advertises it-you take their word!! I dont know what to do next? Will i ever see my money?? They sell Acai berries in holland and barret-y didnt i just go there?!!
hi jo any chance you can list the email address for them I can only find a customer services telephone number. I can’t believe I fell for this 2 payments gone out of my account. My bank is stellar though and is sorting it for me.
Same thing just happened to me – I AM GUTTED I HAVE BEEN SO STUPID !!!!!
NEVER AGAIN… my bank claming my money back and I am stopping card so no more payments come out !
I AM DISTRAUGHT. JUST GOT MY VISA STATEMENT AND FIND LEANSLIM HAVE TAKEN £122.70p. from my account for a FREE offer I responded to. I am new to internet use and this was the first advert I had ever responded to.Immediately rang bank who say”can’t do anything, you entered into an agreement with them, albeit unwittingly,send them an email and write to Visa dispute dept.”
They will not stop this firm taking money from me whenever they like and will not cancel my card as they say IF I ever get a refund I will not have a card to refund it to !!!.I only get £98 a week pension how can this be right?.
I do not know of anyone getting any refund – tell your bank to cancel your card I don’t want to upset you anymore but if they say they won’t cancel then cancel your account with them do not contact lean slim until you are sure your card or account are closed they have been known to take money as soon as they realise you are cancelling. Do you have a friend or relative who can give you some support with this if you need to change your bank account? When you contact your bank have you done it through customer services by phone or gone into the bank it might be worth going into the bank and asking them to look at this site – they can cancel you card they would if it had been stolen!!!!!!!!
Just ordered Berri ultimate and paid for P&P then read this ;/ cancelled my card immediately and then read the small print of membership being £149.95 and thereafter a monthly fee of £12.95 with each supply! I don’t believe I have been so stupid! I never normally do things like this but was so tempted by the quick weight loss
luckily though I have only paid £3.11 and card cancelled so they won’t get another penny from me!
Hey Marie…omg on wed 2nd november i ordered Berri Ultimate Pro paid for P&P it cost like £2.95.. Just been reading these comments & i am trying to cancel my account but it being Sunday they are closed!! I will ring and cancel first thing tomorrow.. Hopefully they will not take out any more money??
Hi Marie,
did the same thing as you. The product will still be shipped to you. Return it, unopened or refuse delivery. If you are returning it, return it to the USA address provided on the packet (costs around £8). Ensure you get proof of posting.
Thanks Angela, I will do that
Yvonne, your advice seems really helpful, I fell for this scam and believe I ordered through the same company as you. I ordered this several weeks ago and have just been charged around £107 extra. I have rang my bank and instantly cancelled my card. Did u manage to get your money back? I have tried to find the company to check for contact details/ t&c’s etc but no luch as clicked on an advert originally! I havent even collected my product from the post office yet! But they havent sent out a second lot for which I have now been charged! Do you have any advice on what I could do to try and get a refund?
Hi Rachael – I was lucky they only got the P@P charge – just felt something was not quite right, contrary to what one of the Sophies posted there were NO T@Cs shown and I emailed straight away they then sent as an attachment the T@Cs which said it was a subscription and they would take money until I cancelled with them – I cancelled my card before contacting them, then I found this site and knew I had deffo been SCAMMED!!!!!!!!I emailed them cos I couldn’t get through on the phone – we are on a different time zone they never replied I eventually did get through and they said I could pay a re-stocking fee of $15 and send the product back unopened or keep them and pay $25 this was a per item charge – told them I had not got product and wouldn’t be paying anything card was cancelled so don’t even bother. Got email saying they couldn’t send any more cos my card provider had declined payment WHOOP WHOOP!!emailed straight back saying do not want any further contact with them or their product and to date have not heard anymore from them this order was placed on the 6th Sept so I hope it’s over and done with. Not had product anyway. I’m sorry but I think you will have lost what has been paid out but at least they won’t get anything else. I tried to get the web page up a few weeks ago but there is nothing of any interest so I think they have started to get the message – I’ve posted their number previously, once they know they can’t get anymore money I think they will email you and offer you a”special” deal they did me I suggest you email straight back as I did. Gave feedback to pop ups re this type of product saying they should check these companys out as they are possible financial scammers!! ads on facebook and have not had any pop up since. Post again if you need any more info or support and I will do my best.
I ordered these products from Pro action acai and I did read the terms and conditions but thought I would try them for a week and then cancel if I was not happy. The T&C states if you cancel within 14 days and return the left over products you would not be charged anymore money than the initial P&P costs. I luckily googled them and came across this page and realised I may have been scammed. I phoned my bank and cancelled my card. I then phoned the company and was met by an automated service, once I pressed 1 to cancel a message was read out saying they would now debit my card by £75.00. Now I only initially ordered these 3 days ago and am not intending to keep them. According to the terms and conditions i should not owe them anything So Sophie if this is not a scam then what is it. I have been lucky as I then phoned my bank to verify no money would be paid out to these scammers and they informed me that as soon as I cancelled they tried to extract £75.00 which my bank declined. From cancelling my subscription with them to them attempting to extract £75.00 happened in a matter of minutes. So thank you all for these posts as you have saved me from being scammed big time.
Please someone help me I’ve only just signed up for these free trials with pro action and I researched them and read the t and c’s and I thought everything would be ok but by chance ive come across this sight and am really worried I’m with Santander and am only 16 what should I do I’m petrified???
Cancel your card imediately and they wont b able to process any further payments. i wish i’d seen this site b4 they virtually stole £116 off me.
i have been trying this past two day to talk to some one on the phone but the line has been very bad does any one have a e mail address
thanks
Hi Sophie first thing id advise you to do is cancel your bank card and advise them of situation regarding this company , basically a scam.Email company then phone 0018669425005 (USA) seems to be their head office. Cancel order with them. U’llbe advised u’ll be eligible to pay for p&p and to return order unopened . SAVE all emails regarding your order. I did this two weeks ago – to date only p&p has been taken from my account. Havn’t received free trials yet nor heard from them despite email confirming cancellation. My bank also forwarded me a VISA DISPUTE FORM in event of any money being taken after my cancellation with them to enable me to claim it back. Hope this kinda helps you!
I ordered the ultra stuff also, they sent me so many e-mails about 8 a week they all got confusing. They all said they were shipping my trial order within so many days and they did not come until at least 5 weeks later. They continued to send me the e-mails even after I recieved my trial order, about 5 a week which I deleted. I just recieved another months supply at 91.91 a bottle!!! The product did not work for me. So personally do not think it is worth it. So I am going to try to cancell by phoning that number given.
Hope it works.
phone your bank and cancel your card they will re-issue you a new one sorry don’t know the number for them if you look through the posts I’m sure someone will have put the phone number on here – please if anyone has the number put it on for Sophie
I have just found this website and read through these comments. I just got off the phone with my bank and they confirmed my thoughts that, if you really want to be sure, cancel your account and get the balance transferred to a new one. Cancelling your card isn’t a sure way that these companies will not be able to take your money.
My ‘free trial’ didn’t come through for weeks either. And I’ve tried ringing the number, no answer.
Also, just to add that LeanSlim/LeanCleanse are not up there in the poll.
I reported them on the form but your right they have not been added
Do u know how to cancel lean slim or lean cleanse help have tried so many numbers
scroll down to yvonnes post she has posted the number for lean slim be sure to cancel your card before you phone them they take money when they feel like it so cancel then ring them
Can someone give me some advice please? I stupidly just ordered these pills on the ‘free trial’ and after seeing this straight after I emailed the company but the email failed to send!!! After reading a lot of these posts Im assuming I need to cancel my card, however I have a huge student overdraft on my card so how can i close the account without having to pay that off? Can someone offer me advice on what I need to do to ensure that these people dont take money from my account.
Hi Carly,
I’ve just rang and got through to them on 08081683674 and they have cancelled my subscription and refunded my money (apparently)I’m just waiting for email confirmation but feel better after speaking to someone
hi I also subscribed to the aci-beri diet, although I am gutted I am also aware that I did not read the “SMALL PRINT”. this is a leson that will be taken on board for me in future. I do feel that even though legally the company which promoted and continued to forward more of their dietary supplements out, should also be held accountable for the way they market their product to the consumer. I was given the Fraud dispute teams number, who did give me good advice on how to proceed. I can see that some are having difficulties contacting this company on the number’s that you have, and I dont know if it is the same company but the number I contacted was: 0121-345-9889 this is for the Total Body wellness. I hope this helps
Hi Carly – same thing happened to me several weeks ago.
I cancelled my card with bank – tell them it has been lost! I received new card within 5 days and none of my direct debits have been affected.
I emailed the company to keep myself right to cancel order IMMEDIATELY afterwards – do it anyhow if you haven’t already done so and keep filed cos it could bounce back.
I then telephoned 001 866 942 5005 (USA) number given by YVONNE to whom I am indebted. Cancel order with them.
I was told I would receive free trial but to send it back unopened or refuse delivery. However,p&p would be to my loss – to date haven’t received free trial nor incurred any further charges and I hope that’s the end of any dealings with them.
I also advised my bank of the scam and they sent me out a VISA DISPUTE FORM to complete should any charges be incurred to enable me to claim money back. Hope this helps in some way. GOOD LUCK!
Hopefully you won’t have to cancel your account – just your card and a new one will be issued to you with a new number -explain to your bank this is a scam – direct them to this site, do not contact the company until you have cancelled your card they take payments when they like if they know you are cancelling they might take money straight away – sorry to be the bearer of bad news but as you have looked at these posts you will understand what this company are like!
go to your bank asap and cancel your card as they have just taken £58 out of mine and do so every mth
are the pills they send out actually what they are supposed to be or just placebos only worthy of flushing down the toilet along with our money????
i recieved the lean slim ultra/cleanse combo and was charged £120
I am a pensioner,a learner on computers and been well and truly ripped off on my first attempt to get any so called free products on line.My Visa card tell me they can do nothing and this firm can carry on taking hundreds of pounds from me whilst investigations are going on. I am distraught.
JOIN THE BLOODY GANG. I’VE ONLY BEEN !!!!!! FOR £117.00
HOWEVER, contact yer bank and log the thing with their DISPUTES dept, even IF you gave these B……. YOUR CARD DETAILS [ LIKE WHAT I DID ] the bank will, once you’ve proved you were totally expecting to pay approx $10 delivery to the UK, probably give you some if not all of it back. As a bank customer you’ve an insurance against this happening to you.
mail me if you wish
I cancelled my debit card and phoned my bank and basically I haven’t got a leg to stand on. they say is the goods were sent then there is nothing I can do. I have cancelled with proactionacia and therefore they shouldn’t debit my account for any more money. My bank have said if they do then I would be able to reclaim through the banks insurance. I am livid that this company are using very dubious work practices to rip the general public off. if their product was any good, obviously they wouldn’t have to behave in this unprofessional manner!
I’m just going to say this as a whole – NO I do not work for the company. I work in Canada in the legal field and actually read the Terms and Conditions before I ordered. I received my trial bottles, but phoned back within the 14 day trial period (AS SPECIFIED IN THE TERMS AND CONDITIONS!!!) and was able to cancel my account no problem, and no further charges. I don’t really care if you all sit here and accuse me of working for this company – its you losing money, not me. I am trying to help. I think the majority of you didn’t read the legally binding Terms and Conditions and are now upset that you feel ripped off. I am trying to tell people the reason why this happened to them and prevent people in the future ordering this stuff without reading the Terms and Conditions! Sheesh. As I said before, the way they advertise this and for example, default check the “Accept Terms and Conditions” is a little bit misleading/malicious, however it is not illegal and you are responsible for ensuring you understand how it works before purchasing. Sorry that alot of you feel scammed… It could have been prevented.
Default check box may not be illegal but why was it done in the first place. If the company wanted it done properly people wouldn’t have been able to place an order without checking the box first. Sorry Sophie that won’t wash, it was ticked by default to catch as many vulnerable people as it could.Have you never made a mistake in your life.If you haven’t then your the world’s first perfect woman
Sophie, I do agree that it was my stupidity for not reading the terms and conditions, but it does seem a little ridiculous how they count the ‘trial’ period from when the product gets sent out. It’s been past 14 days from when I ordered and I still haven’t seen the product. I’m wondering if the product will even be sent. Then again, I’ve accepted the fact that I signed up for this and will have to pay the price.
I’m just not sure if you really had no further charges after you cancelled. The Terms & Conditions does state:
“If you cancel and return your unopened trial bottle within the trial period, you will not incur any further charges. You are responsible for all shipping charges to return the Product to us. If you return the bottle opened, you will be charged a $15 restocking fee. If you cancel, but do not return the bottle, your credit card will be charged $25.00 for the 30-day supply.”
So you must of returned the bottle unopened and signed up for this for the joy of things. Either that or you did open it and incurred a $15 or $25 charge. I think it’s probably a good thing to know before people (like Eve) go ordering this thinking then don’t incur any more charges. Personally, I think sending the product back is considered incurring charges as it could easily cost approximately $15 with tracking (as they have requested). They might even see that a package has no tracking and claim it as lost…but now that’s just me being biased.
Sophie (assuming that is your real name) – IF you really did order and return your sample
AND was able to contact someone to cancel
AND did get your money back
Then you are the lucky one out of hundreds.
Most get their sample AFTER the 14 days are up. OR cannot contact anyone. OR even if they do contact someone, they are lied to and told some bs. Often given a RMA number, but no written proof, and are changed outrageous amounts until the card is cancelled.
If you are legit, you are very lucky. Go to vegas.
r u saying that if i receive the free trial and cancel they will not take any more money from my account.i am a student and do not have money to waste.plz reply.
you are lucky you received your trial within the 14day period and had time to return them. look at replies from others. mine took 14days to arrive but others are still waiting for theirs.
How did you call them? ive tried the number they gave me in the email and it does not work.
so are the tablets they actually send out the genuine product or are these companies just sending out placebos only worthy of being flushed downt the toilet along with our money??? i recieved the lean slim ultra/cleanse combo and was stung for £120 after not treading the small print
The total cleanse body process will conjointly be sped up. To try and do this, increase your fiber intake. This means that you would like to cut down on processed along with fatty foods. Begin eating vegetables and grains, as each of them have plenty of fiber. Fiber helps to soften stools so that you’re ready to eliminate a lot of waste. Also drink a ton of water, so as to avoid being dehydrated.
Thanks for your diet tips however we are mostly concerned on this site with loosing financial £££££££££’s – some after this experience will not need the pills as they will have worried the excess pounds away!!
IS IT JUST ME OR IS THERE SUDDENLY A RUSH OF “POSITIVE” COMMENTS ME THINKS THAT IF THEY ARE REFERRING TO LEAN SLIM PRODUCTS IT COULD BE THAT FINALLY AFTER BEING TOLD IN NUMEROUS WAYS THAT WE FEEL THEY ARE SCAMMERS THEY HAVE REALISED THAT WE ARE NOT TOTALLY STUPID AND ARE TRYING TO MAKE OUT THAT EVERYTHING IS OK!!!!WHAT DO YOU THINK???
I have been attempting to shed this fat for a long time now and feel I finally just located the solution. Thank you so much!
I have been looking for a superb website to help me lose weight and I feel I finally located it!
I feel like a fool after discovering this page. I took up what I thought was a cheap trial offer a few months ago and have been receiving a tub of the stupid pills ever since.
I can’t remember where I took up the offer, but the capsules are Beri Ultimate Pro and are distributed by Global Fulfillment based in Clearwater, FL.
I’m in the UK and noticed last week that I had a foreign transaction that I couldn’t understand. I now know what it was and imagine I have no chance of getting it back.
I’m assuming from the other threads that I will need to go into my bank and cancel my card to make sure no more payments are taken in the future.
What an idiot – I don’t usually get taken in by scams, but I genuinely just thought this was a trial offer.
I haven’t been getting any emails from anyone prior to the monthly shipments…..anyone want to buy some Acai berry pills, please let me know as I have a good stock of them now
Yes you will certainly loose the ££££’s alright
I’ve posted the email addresses – gone to the moderator they don’t publish email addresses but the phone number is 001-866-942-5005 CANCEL YOUR CARD BEFORE YOU PHONE THEY TAKE MORE MONEY USUALLY 14/15 DAYS AFTER YOU PLACED YOUR ORDER BUT IF THEY KNOW YOU ARE CANCELLING THEY MIGHT TAKE IT EARLY READ THESE POSTS YOU WILL SEE FROM THEM WHAT TYPE OF COMPANY YOU ARE DEALING WITH!!!
I have been caught by this as well. I cancelled my order within an hour of placing it but they said they had already shipped. I told them I would send them straight back at my own cost and that I did not want anything else sent to me. Now find they have taken £100 from my card. Have contacted my card company and told them but they say I have to try and get the money back myself first!
BEFORE YOU CANCEL WITH THESE COMPANIES CANCEL YOUR CARD – THEY WILL TAKE MONEY AS SOON AS THEY KNOW YOU ARE NOT GOING AHEAD WITH THEIR SCAM
Well, I have fell for it. Read the Channel 7 review and thought this was quick fix.
Order came in from Synergy Nutra (Acai Maxx) and My Health Offer, Inc. (Tone Detox). Don’t know if this is the same
companies or not. But I am calling bank
first thing in am and hope all is good.
Have you heard anything about these
companies.
Same here! “Channel 7″ and “Oprah” I wish I had read all this before ordering the trial…now I have been deducted 60 quid monthly without knowing…and the worse is I have no address, email or phone no. to call as they don’t even print that on their boxes (I thought that was strange, having packaged them in such extravagant boxes with no contact details. I know something smelled and I should have trusted my nose). The website disappeared !! Can’t find it again!
The bank says they can’t do anything about it!
It’s a nightmare. You don’t need pills to slim, just the stress will do.
The Billing Support number for UltraBerry Slim is
1-877-374-0182.
I got ripped off too.
Good luck!!
I think Facebook needs to stop these advertisments
Me too – when they pop up on the side I click on and under other I put check this out possible financial scam!!!!!
Yes thats what I’ve been doing aswell
hi there, I’m a damn fool too. I ordered Pro Action Cleanse Trial and Pro Action Acai and Hoodia Trial for %4.95p&p.
Seems to be called ProActionDiet now. I realised I paid full P & P so went back to site to look for half price codes and realised was scam. Phoned my bank 15 mins later, said amount was in process of being collected. Cancelled card and was advised they couldn’t take out any more as only £4.95 each was authorised. I have emailed “The Pro Action Team” to cancel and to forward me a confirmation email.
update: spoke to my Bank and they said no money taken yet. Then phoned number you supplied. Spoke really nice american girl who said the fake company had forwarded my email for cancellation and thats why product is being shipped.
She advised me to return product unopened and said would send email to advise of return procedure. She then cancelled my order there and then.
Feel a bit relieved but still worried and anxious!!
Thanks so much for supplying phone number as my email to fake company has bounced back.
To anyone else out there contemplating an order from this company STAY CLEAR!
As long as your card is cancelled thats the main thing – is it the post and packaging charge thats come out – I think if its gone into the payment system it does get paid and they take it almost instantly – it’s the ones after that are the big ones so double check that no more can come out – I still haven’t received the product ordered on the 6th September!!I’ve not paid them anything else and have heard nothing from them since the 19th September – if I do have to pay anything they will only get it via a payment order or paypal I have no intention of paying them by card, from the posts on here I wouldn’t be too sure that they will stick to what they have told you – the email will probably ask you to send back the items plus a restocking fee of $15 per item – if you keep the product they want $25 dollars per item – my advice would be do what I have when they send the email offering you a discount to keep with them and your account has been closed email back saying you want nothing more to do with any lean slim products – good luck.
hi Yvonne – an update ref my order.
Received email to state my order has been cancelled but they cannot refund P&P charges. Not bothered if that’s all i’ve lost!!
American girl I spoke to yesterday told me to refuse delivery of order or return when it arrives. So that’s what I am going to. My bank also advised to keep a check on my account despite my card being cancelled and order with company being cancelled.
Also received email from company asking for feedback as to why I cancelled my order and if it was anything to do with bad press ref the product/company!!!!!!!!!!!!!!!!!
DON’T KNOW WHERE TO START WITH COMPLAINTS/GRIEVANCES.
Hey angela, im in the same situation! Im wondering if theyre gonna scam us even though we send it back. Cause I asked the girl and she said no problem jsut said it back and by then we’ll refund you and stuff. Im really worried about being stucked with 180$ of debt for this…! Im wondering if they refunded you yet!
Hi Yvonne,
Just received email from this fakecompany to say my order has been shipped!! Reali worried ‘cos cancelled order via email 10 mins after placing it. More worried ‘cos I cancelled my bank card beforehand!!!!!!
How did they get money from my account when I advised Bank ref scam and Bank told me money hadn’t been taken yet at time I cancelled.
Im so distressed…………………..
Hi Yvonne,
Just received email from this fake company to say my order has been shipped!! Reali worried ‘cos cancelled order via email 10 mins after placing it. More worried ‘cos I cancelled my bank card beforehand!!!!!!
How did they get money from my account when I advised Bank ref scam and Bank told me money hadn’t been taken yet at time I cancelled?
I so distressed………………….
Oh my God, just found out it was a scam; after ordering. Thankfully been able to cancel my card after catching onto it right away. Went back and read small print, informed me I would be billed over £180 within 30 days, and that the illusion of the pictures should not be taken seriously; nor was the company affiliated with any of the company’s that had “recommended” them. Hope this helps anyone else who may be about to order. I know I will read the small print in the future. Considering contacting Trading Standards in the morning.
Angela, be careful. I too phoned them and cancelled. I also cancelled my credit card. I also sent them an email on 9/2; they didn’t confirm cancellation until 9/15. Turns out they processed another payment on 9/14 – and the bank, because I didn’t cancel until 9/15, reinstated the card & processed the payment. I am now negotiating to get the money back as the bank was obligated to process the payment.
This is LeanSlim, which is probably operating under yet another name by now. Send back the unopened product by registered mail, keep the tracking number and they promised to refund. We’ll see. Address is:LeanSlim Returns Fullfillment, 3577A Chamblee Tucker Rd #209, Atlanta, GA 30391
Phone # 1-866-942-5005
Thanks for posting the return address. I couldn’t find it anywhere.
I fell for this also… I ordered the free sample giving my card details for what i thought was £3.49 shipping fee. no terms and conditions came up and have recently double checked and still no terms and conditions come up. All in all the company of total body health and wellness have took £124 out of my account without any permission. After cancelling my card and having a chat with my bank’s fraud department decided i needed to get money back from company itself. Then waiting on the phone for days i got fed up, I Come from birmingham which is where there ‘head office’ is (not a head office more of a house) so tracked down the postcode given which was on one of the forms sent with the original package. Eventually got to speak to somebody there, was not intimidating or treatening although i did feel like it, the people who make up this company are dim and useless, no wonder they have to rip people off for money because there is no chance they could make a living in any other way. Have now got my money back but they freely said to me, they rarley answer the phone and dont really care if i think they are frauds, as they hve terms and conditions (THEY DONT!) Please nobody order the free sample, is not worth it. I never even recieved the next months dose (which i hadn’t asked for, but had payed for around 4 times it would see)
Dear Amy my partner wyn and ihave also been the victims of this scam my bank are currently trying to recver my money but iam not hopeful.i would be very gratefull if you could let me have the Birmingham telephone please thanks regards Dave
they don’t seem to answer the phone so get the address!i can’t believe i almost bought this
Sophie – who are you trying to kid – what a load of rubbish
Don’t be mad cause you didn’t read the Terms and Conditions.
Sophie – don’t b so arrogant!
When requesting the free trial NO TERMS AND CONDITIONS FLAG UP. Its only upon returning to page when you find out you have been scammed and scroll down many lines of crap are the terms and conditions shown and one would need a magnifying glass to read same!!!
So stop talking sheer guff to the public.
ACTUALLY – if you paid attention, right before you click the confirm order button, the “I ACCEPT THE TERMS AND CONDITIONS” box is right there – albiet already checked off by default. Did that not prompt you to stop and think, hey, maybe there are terms and conditions somewhere here and maybe I should read them??? Do you know anything in this world that is free? I’m trying to help people and your bumbling on like a fool because you didn’t read the Terms and Conditions. Give me a break. (And if the font is small, increase your screen resolution so you can see it……..).
Hi Yvonne,
Just received email from this fake company to say my order has been shipped!! Reali worried ‘cos cancelled order via email 10 mins after placing it. More worried ‘cos I cancelled my bank card beforehand!!!!!!
How did they get money from my account when I advised Bank ref scam and Bank told me money hadn’t been taken yet at time I cancelled.
Im so distressed…………………..
This is hardly a scam. I agree that the way they go about advertising this is very misleading, but it is not a “scam”. I phone Lean Slim Ultra/Lean Slim Cleanse, and was able to talk to a representative within 2 minutes of making the call. The discussion was very open, and quite frankly, the reason you feel ripped off is because none of you are READING THE TERMS AND CONDITIONS which is a legally binding contract in which you understand and agree that you are subscribing for a re-occuring monthly subscription. If you are silly enough to press GO without reading the Terms and Conditions (which is, by default, checked off RIGHT by where you hit GO), then you hardly have the right to accuse the company of scamming you. And on the flip side, I have heard from many people who have tried these products that they actually work quite well. So consider yourself lucky for being able to get a cheap discount on this stuff rather than having to pay full price. And you can cancel whenever you want – but there are CONDITIONS when dealing with the trial promotions. Seriously people, read before you buy!!
hi sophie can u post the phone number u got through to please
I am in Canada – 866-942-5005
CANCEL YOUR CARD AND PHONE THEM AFTER – THEY STILL TAKE MONEY IF YOU DO NOT CANCEL YOUR CARD – WE THINK SHE WORKS FOR THE COMPANY ANYWAY BY HER RESPONSES -I WILL PUT THE EMAIL ADDRESS AND PHONE NUMBER I USED BUT PLEASE PLEASE CANCEL YOUR CARD ASAP READ ALL THE POSTS YOU WILL SEE WHAT THIS COMPANY IS REALLY LIKE!!!!!!!!!
sounds like it, that person is the only person that i’ve seen with anything nice to say about this company, i ordered the free trial and its hardly free cause your paying for delivery. The tablets that i received yesterday you could probably make yourself as they are made up of things you can buy from local herbal shop. i think its disgusting the way they seem to be getting away with this. Unfortunately i ordered the tablets on the 14/11 and they arrived yesterday, i only saw all this today and I’ve contacted my credit card company and told them what I’ve learned regarding this company, they have told me that any further payments if taken will be reimburse to me via capital one (my card company). so my advice is if you’ve paid by credit card call the company your card is with and they maybe able to stop any further payments being taken. thing with company’s like this one is they see that people have a strong desire to lose weight or have wrinkle free skin and go right ahead and take advantage. THEY ARE A DISSGRASE.
what number did you get through to?
866-942-5005
i think you work for the company and should be ashamed of yourself,of course its a scam, the amount they charge is just so over the top its unbelievable infact just like there product,
Actually – quite the contrary. I work in the legal field, and read the Terms and Conditions before I ordered. I received my trial bottles, but called them within the 14 day trial period to cancel my account – no further charges to my account.
i also fall for this stupid scam
paid £3.47 for free trial alarm bells should of rang £3.47 not free is is
never recieved item that was last month 17th nov
this month £37.47 goes out of bank i rang the number and was answered they said they will resend i said piss off they said they will refund 40% of money back told me 7 working days also told me they have cancelled account
i am goin to my bank to see what i can do these are stupid people preying on people with issues like weight and stuff
i didnt read terms and i didnt even see the minute writing of the terms and condition as for the lady sophi who did i think she or she knows somone who works for leanslim
sophie you sound like the idiots at the end of the phone at this scam company, of course its a scam otherwise they would be very open to telling you that they are going to rip you off, and not even send you the goods that you are paying for.
who are you woman – a representative of the so called company???? Get a grip and wise up!!
If you read the posts you will see on some occassions the t and cs didn’t even come up – do you work for this company as your tone and comments are very much like the customer services when you eventually do get through – check out the comments!!
I agree – just read the same thing – can’t believe it if it’s so great and she had read the terms and conditions why did she need to phone them and why look for a site like this anyway?
hi guys, this has been most helpful! thanks a lot! i was on the leanslim website and already typed in my name and address! they told me that a bottle has been ‘reserved’ for me and i will receive it soon. i have not entered my card details though. do you think this will still be a problem?
:(
like an idiot i fell for this. My bank say they can’t do anthing and i will have to close my account.was told even if i went through fraud department that fact that i gave my card details they will not be able to do anything. However i have managed to get hold of customer service at ‘total body wellness’ which is the company i bought the liposom from.I got the acai berry from ‘health store’.the customer service number is 0121 3459889 and i managed to get through straight away.They claim the monthly subscription was made clear..(i still can’t find where it exactly stated this and told the guy this) They have sent me confirmation of cancellations with both companies (???) but only are offerning 50% refund claiming my product is on way. not happy but not sure what else i can do. I have emails confirming the 50% refunds on both products from the ’2 different companies’ and the cancellations of future products, Can only hope this is the end of it and don’t need to close my account, will see
Went and got my card to enter my details and was about to order free trial when I thought I would google it first !!!
So glad I did !!
PLEASE HELP !! I have just baught both products on the trial
thank god I found this website.. they havent took anything out of my account yet and I have just phoned my bank.. they have cancelled my visa debit card.. it is just a normal bank card.. will I still get charged? is there anything else I need to do? they have my name and address now!! Help xxx
You’ve done the best thing cancelled your card – please if you have time read the previous posts – I think most of your worries will be answered – they may get the p&p costs but if your cc company say they have paid nothing out then hopefully they won’t even get that!
My bank arranged for the subscription to be cancelled with Leanslims bank. I had received the 3.16 and two weeks later the £58. Now my strange thing was that I never gave them my credit card, but I had ordered from another 2 herbal product companies that day and so I assume there system wasn’t working properly, because I remember just filling in my name and address and when my card wasn’t asked for, I thought “great an honest freebie!” Now of course I also wanted the initial fees back, now trying to explain to my bank I never gave them my credit card and hence wanted a refund (they said I couldn’t get one if I had of,) well this was a mission in itself. The bank clerks on the phone couldn’t comprehend I didn’t give them my card as they get this all the time with people paying just for the postage and T’s & C’s so hidden you’d never find the clause about additional frees and subscription. Eventually I demanded I was put through to Fraud and they eventually heard what I was saying, although I had to interrupt his spiel and say “please listen to me!” He did and we agreed that they probably work in the same office as the other companies and as the didn’t have my card details, they just asked for them from the other company “brand.” I’m now expecting a full refund, due to this fraud. Whilst my situation is genuine, I only gave them my name and address, I think others should claim the same, as the bank has no way of proving you wrong!
Best Wishes to all out there…